Customer Support Associate · High Five Business Solutions Pvt. Ltd., Noida
- Handled customer inquiries via phone; processed requests, feedback and suggestions.
- Maintained quality benchmarks and contributed to customer satisfaction targets.
Customer Support Associate
Helping customers, driving growth, and keeping conversations clear & positive.
Customer Support Associate with experience in inbound/outbound calls, query resolution, feedback collection, and ensuring customer satisfaction through clear and convincing communication.
Open to Customer Support, and Business Development roles.
- Inbound/Outbound calling & CRM updates
- Customer issue resolution, feedback capture
- Follow-ups, lead qualification, and reporting
Available for Full-time
About
Hello! I’m Mohd Danish Ali Ansari — a customer-focused support professional at High Five Business Solutions Pvt. Ltd. I take pride in resolving queries over the phone, ensuring customer satisfaction, and supporting teams in achieving their objectives. I bring empathy, organization, and efficiency to daily operations while staying aligned with broader business goals.
What I bring
- Calm, clear communication
- Ownership & reliability
- MS Office productivity
Experience
Sales Executive (Summer Internship) · Royal Enfield
- Engaged showroom customers, managed telephonic & web enquiries, and performed regular follow-ups to improve conversions.
Projects
2023
Network Marketing – Consumer Behaviour Study
Analysed consumer buying behaviour and website competence areas to identify partner-engagement parameters and marketing challenges.
2023
Sales Strategies for Business Development
Conducted market outreach, qualified leads, improved visibility, and created a sales plan with training inputs for the sales team.
Skills
Customer Support
Sales & Follow-ups
Business Communication
MS Word
MS Excel
PowerPoint
Data Entry
Billing / Invoice
EMI Handling
HR & Operations Basics
Education
BBA (General) · MMMUT, Gorakhpur
Class XII · UP Board
Class X · UP Board
Achievements & Certifications
Achievements
- Leader of Scouting in school (Grade “A”) · 2013–2018
- Member of NSS · 2019–2020
- Captain of School Volleyball Team
Certificates
- Advanced Excel – STP Computer Education (2022)
- DEO & Typing (English & Hindi) – DNIIT / NIELIT
- Scouting – Grade “A”
Interests
Accounting & Finance
HR Management
Inventory & Price Optimisation
Supply Chain
Operations Management
Movies
Volleyball